Terms of Service

Immaginia is an online graphic editor: it runs in your browser, with nothing to install. Features change over time — some are added, some are replaced — and we tell you about the important changes (section 14).

The paid plans are not switched on yet: right now nothing can be bought. We are in open beta and every feature is free for anyone who signs up. Sections 7 to 13 describe how subscriptions will work once we switch them on, and they will start to apply to you only from the moment you buy something. We will tell you before we switch them on, as described in section 16.

Features marked «coming soon» on our pages are not part of what we supply today: they are being built, and they are not for sale.

You must be at least 14 years old. You are responsible for keeping your credentials confidential and for what happens through your account.

The details you give us must be true and up to date: receipts, invoices and important notices go to the email address on the account.

You agree not to use Immaginia for unlawful or defamatory content, or content that infringes other people’s rights (including copyright) or privacy; not to upload harmful software; not to try to breach, circumvent or overload the service; and not to abuse the social features with spam or harassment.

The designs and files you create or upload remain yours. You grant us only the limited, non-exclusive and revocable licence needed to store, process and display them so the service can work for you.

If you publish content in the public gallery, you also allow other users to view it for as long as it stays published. You are responsible for holding the rights to the material you upload.

Fonts, templates and tools we make available remain ours or their respective owners’, and are licensed to you for use inside the service.

The free plan is a plan, not a timed trial: it does not expire and we do not ask for a card. The free plan is also a contract between you and us, and every rule in this document applies except those about payment.

It has limits — storage and number of Brand Kits — shown on the pricing page. We may change them in future, with the notice described in section 14.

The plans, what they include and what they cost are those published at www.immaginia.com/prezzi at the time you buy. All prices are in euro and include VAT where applicable.

Before you confirm, the same screen always shows what you are buying, the total you will pay, how often you will be charged and how you can cancel. The button that places the order states expressly that the order carries an obligation to pay.

Immediately after purchase we email you the order confirmation together with these Terms: that is the record of what we agreed, and the price written there is the one that applies between us.

The contract runs for the period you chose — one month or one year — and renews as described in section 10.

If you join while the «first 500» offer is running, the price you pay at first activation stays the same at every renewal, for as long as the subscription is not interrupted. It is not a temporary discount: it is your price.

One place per paying customer, whichever billing period you choose. We determine availability when payment succeeds, not when you pick a plan.

You keep the price if you switch between monthly and yearly, and if you move up a plan and then back down.

A failed payment is NOT a cancellation: if your card is declined you have the time described in section 10 to fix it, and your price stays.

You lose the reserved price only if you cancel and later subscribe again: in that case the price published at that time applies. Exercising the right of withdrawal under section 11 does not cost you your place if you subscribe again within thirty days.

Payment is by card or PayPal, through our provider Stripe. We do not store your card details.

Everyone gets a receipt by email. If you enter tax details you receive an invoice in your name: a VAT number is not required to subscribe.

Your subscription renews by itself at the end of each period, at the same price, until you cancel it.

You can cancel whenever you like, with one click in your account settings: you do not have to write to anyone and you do not have to give a reason. Cancellation takes effect at the end of the period you have already paid for — so you do not lose paid days, and we charge you nothing further.

The panel where you cancel, change your card and download receipts is run by Stripe, our payments provider: it opens from your account and lives on another site.

If a payment fails we email you and you have three days’ grace to sort it out, during which you keep using the service. After that, access to paid features stops, but your account and your projects remain, and the price you had stays yours: a failed payment is not a cancellation.

If you are a consumer — that is, you are buying for purposes outside your trade or profession — you have 14 days from entering the contract to change your mind, with no reason needed.

The quickest way is the form in your account, under «Withdrawal and refunds» (www.immaginia.com/recesso): your request is recorded straight away, with the date. Alternatively, just write to info@immaginia.com before the 14 days are up. No particular form is required: your name, the account email address and a sentence such as «I withdraw from the contract entered into on [date]» will do. If you prefer, you can copy this wording, which is the one the law provides: «I hereby give notice that I withdraw from the contract for the supply of the Immaginia service entered into on [date]. Name: [—]. Account email: [—]. Date: [—].»

Ours is a continuing digital service, not a one-off download: so you do not lose the right of withdrawal merely because the service is already running.

How much we refund depends on one thing only: whether, when you ordered, we asked you with a dedicated tick box to start the service immediately, explaining that on withdrawal you would pay the proportionate part. If that tick box was there, you pay only for the days you had the service, calculated on the total agreed price. If it was not, we refund everything, with nothing withheld.

The refund reaches you within 14 days of your notice, by the same payment method you used, at no cost to you.

If instead you buy as a professional or a business, the 14-day right of withdrawal does not apply: the cancellation rules in section 10 still do.

Within the 14-day withdrawal period the proportionate refund is always due, as described in section 11.

After those 14 days we do not refund the period already paid: when you cancel, the service stays active until it expires and we do not charge the next renewal.

Your rights when the service does not work as promised are unaffected: those are in section 17, and none of these rules touches them.

An increase never applies to a period you have already paid for: it can only apply from the next renewal.

We email you at least 30 days beforehand, in time for you to cancel before the increase takes effect. If you do not cancel, the new price applies from renewal. Your silence does not count as acceptance of anything else.

If you hold the reserved price described in section 8, list price increases do not affect you.

We improve Immaginia continuously, and most changes add things. We may also modify or remove features, for instance when a technology becomes unsustainable or unsafe.

If a change impairs how you use the service in more than a minor way, we email you at least 30 days beforehand, and for 30 days from that notice you may terminate the contract at no cost, with a refund of the unused part.

Your projects stay yours. Even when you move to a lower plan, or back to the free plan, you can always open, edit and download them: we do not lock them and we do not delete them to make you pay.

What changes are the limits: storage, and the number of Brand Kits — the sets of colours, fonts and logo you keep ready for a brand.

If after the change you are over the new plan’s storage, you keep everything you have and can carry on working on it, but you cannot upload more until you are back within the limit.

If you have more Brand Kits than the new plan allows, they all stay and you can use them; you cannot create new ones until you are back within the number.

Moving up a plan, you pay only the difference for the remaining days. Moving down, the change takes effect at the next renewal, without losing days already paid for.

Projects you put in the bin are permanently deleted 60 days after the day you put them there, as stated in the Privacy Policy. Until then you can restore them.

Today everyone who signs up has access to every feature free of charge, because we are in open beta. When the beta ends, accounts will move to the free plan with its limits.

This will not happen without notice: we will email you at least 30 days beforehand, explaining what changes for you and what you can do. Section 15 applies then too: your projects stay yours.

We undertake to supply a service that matches what we have described — on this site, on the pricing page and in the order confirmation — and that is fit for what an online graphic editor is normally used for. Our public statements are part of what we owe you.

We provide the updates needed to keep the service conforming for the whole duration of the contract.

If something does not conform, write to info@immaginia.com or open a report from the support centre inside the product.

You are entitled first of all to have it put right: we do that free of charge, within a reasonable time from when you tell us, and without causing you significant inconvenience.

You are entitled to a price reduction, or to end the contract, when: putting it right is impossible or would cost us disproportionately; we have not put it right within a reasonable time, or we did so causing you significant inconvenience; the defect comes back despite our fix; we have told you — or it is otherwise clear — that we will not fix it; or the defect is serious enough to justify one of the two straight away.

You can always end the contract, except where the defect is minor: and in that case it is for us to prove that it was minor, not for you.

For the whole duration of the subscription it is for us to prove that the service was conforming, not for you to prove that it was not.

If you end the contract for this reason, we refund the part of the period you could not use, within 14 days.

We do our best to keep the service available at all times, but we cannot guarantee there will never be interruptions: maintenance, supplier failures and causes outside our control can happen. We still recommend keeping a copy of important work.

If you are a consumer, we do not limit our liability in any way. We are liable for the damage we cause you according to the law, and all the remedies in section 17 remain intact. If any sentence in these Terms would have the effect of reducing those rights, it simply does not apply.

If you buy as a professional or a business, these limits apply: we are not liable for lost profits, lost business opportunities or expected savings, nor for damage that was not foreseeable when we entered into the contract; and our total liability, for each year of the contract, does not exceed what you paid us in the previous twelve months.

These limits never apply where the damage is caused by us intentionally or through gross negligence, where it affects a person, or where it concerns the protection of your personal data.

We are liable for our suppliers as if they were us.

We may suspend or close an account that breaches these Terms or puts the service or other people at risk. Except in urgent cases or where the law requires otherwise, we write to you first explaining why and giving you the chance to reply or put things right.

If we suspend or close a paid account when you have breached nothing, we refund the unused part.

You can close your account whenever you like from the settings. Before you do, download whatever you want to keep.

You can only send private messages to people with whom you have a friendship accepted by both sides: following someone is not enough. A message can be up to 1,000 characters long, and you can send at most 20 per minute.

We do not read your messages. We do not check them before they are sent, we do not analyse them and we do not run automated filters on their content. We access the text of a conversation in three cases only: if we receive a report, and then only the reported conversation; if an authority orders us to; and if we become aware of something suggesting an offence that threatens someone's life or safety, in which case we inform the authorities.

We record that a message was sent, to whom and when, because that is needed to run the service and to defend it from abuse. We do not record the text.

The same rules of conduct that apply elsewhere on the service apply to direct messages, and these as well: no harassment, no threats, no insisting after a refusal, no unsolicited sexual content, no unsolicited advertising and no bulk sending. Where someone breaks them, measures are graduated — first a warning, then limiting the feature, then suspension, and closing the account only in serious or repeated cases. When we take a measure we tell you what happened, which rule we are relying on, whether we used automated tools, and how you can reply.

To report a message, write to info@immaginia.com giving the person's username and what happened. We confirm that we received the report and tell you what we decided, without undue delay. Where a report concerns a conversation, we keep that conversation for as long as we need to decide, even if in the meantime someone closes it.

You can also protect yourself directly, and in many cases that is quicker: blocking someone closes the conversation — the friendship and the connection are undone both ways — and muting them stops the notifications.

Messages cannot be deleted: once sent, a message stays in the conversation for both of you. We say so because it is a real limit of the service and not an oversight, and because it is the reason it pays to think before writing. Opening a conversation marks the messages you received as read, and there is no way to turn that off.

A project belongs to whoever created it. Inviting someone does not transfer ownership, and today there is no way to transfer it: if you need to, write to us.

There are four roles. The owner can do everything, including inviting, changing roles and removing people. The approver views, comments and approves. The editor views, comments and submits for review. The commenter views and comments. Only the owner and the approver can move work into or out of the «approved» and «published» states.

⚠️ Today these roles govern the board and the review flow, not access to the file: someone you invite sees the project card on the shared board and can move it between columns, but cannot open, edit or export the design. We say so because the word «editor» would suggest otherwise.

What you upload stays yours: we do not acquire ownership of it. By contributing content to a shared project you grant the other members, and the owner of the project, a free and non-exclusive right to use, modify and export it within that project. For what you have already contributed, that right remains even after you leave the project: otherwise leaving would be enough to make shared work unusable. Moral rights of authorship remain yours and cannot be transferred.

Inviting someone who already has an account adds them immediately, without their having to accept. Inviting someone who does not have an account creates a link tied to their email address that is valid for 7 days: during those days the link works even if you have removed that person from the project in the meantime, so treat it like a key and do not publish it.

Whoever owns the project is answerable to us for the use made by the people they gave access to. Disputes between members about who did what are between them: we do not arbitrate and we do not decide who a piece of work belongs to.

If you buy for a business or as a professional and personal data of other people ends up in your projects — client photos, lists, contact records — we process that data on your behalf: write to us and we will sign the agreement required by Article 28 of the European data protection Regulation. Consumers do not need one.

When you reach a milestone on the platform you can obtain an achievement record: a page with its own address, which anyone holding the link can open and verify without signing in.

An achievement record says one thing only: that a verifiable fact happened on Immaginia, and when. It is not an educational qualification, not a professional qualification, not a licence, and not a certification issued by an accredited body. It carries no score, gives no discount and unlocks no features.

Achievement records appear on your public profile if you have chosen a public username: that choice is what makes them visible. If you do not want them public, remove the public username in your settings or write to us, and we will take them down.

The page of an achievement record is public: anyone with the link can see it and share it. When a record is withdrawn, the page stops appearing on the profile — but copies, caches and third-party archives may remain for some time, and those are outside our control.

We withdraw a record only for a specific reason: if the underlying data was not true, if the milestone was reached by circumventing the mechanism, if we made a counting error, or if you broke the rules of use. We tell you first and you can reply.

⚠️ A record already issued stays verifiable through its link even if the numbers behind it change: milestones are counted on live data, and a figure can go down if you delete projects or stop publishing. What the record says is that the milestone had been reached, not that it still is today.

People who bring others to Immaginia, and people who help us find defects during the beta, receive a reduction of their own subscription fee: months of Pro that are not billed. It is not a prize and it is not a prize competition: it does not depend on chance and is not decided at our discretion. It is a discount on the price you pay, and these are the complete rules.

Invitations: you receive 1 month for each person who signs up with your code and actually subscribes, up to a maximum of 12 months in total — not per year, in total. The month accrues at the moment that person makes their first successful payment, not when they sign up.

Beta reports: 2 accepted reports give 3 months, 5 accepted reports give 12. It is a stepped scale and it does not add up: someone who reaches five has 12 months in total, not 15. A report is accepted when it describes a malfunction we can reproduce by following the steps you gave, has not already been reported by someone else nor is already known, and concerns a published feature of the service. These are verifiable conditions, not a judgement: if we do not accept a report we tell you which of the three conditions is missing.

Months from the two programmes add up, to a combined maximum of 24. They do not expire. They cannot be converted into money, cannot be transferred to anyone else, and cannot be used more than once.

How they are used: accrued months apply automatically when you open a monthly subscription, as a 100% discount for that number of months. They do not apply to the annual plan, where you will find the promotional-code field instead: an annual subscription is already a single payment, and a discount in months would make a whole year free.

When the discount is not due, or lapses: if the person you invited exercises the right of withdrawal in section 11, obtains a refund or disputes the charge, the corresponding month no longer counts. We do not use this rule for anything else.

Promoting the service in good faith is not abuse; what counts as abuse is inviting yourself with a second account, creating fake accounts or generated email addresses, sending unsolicited invitations in bulk, buying sign-ups, or bringing people who systematically cancel straight away. In that case months not yet used lapse: we tell you in writing, with the reason, and you can reply.

If we change these rules, the changes apply only for the future and with the notice period in section 26: months already accrued stay yours.

If you share your code publicly, say that it is an invitation you benefit from. And we never tie a discount to publishing a review: reviews are not bought.

If something is wrong, there are two places to write: info@immaginia.com, or the support centre inside the product, which keeps a record of the conversation. We reply within 5 working days and try to resolve it directly.

We do not subscribe to an alternative dispute resolution body: you are free to approach one of those recognised by the Italian Ministry, but we are not obliged to take part. The ordinary routes in section 25 always remain open.

The European online dispute resolution platform no longer exists: it was shut down in July 2025. If you still find that link on another site, it leads nowhere.

These Terms are governed by Italian law.

If you are a consumer resident in Italy, disputes are decided by the court of the place where you live: that is your right and no clause can take it away. It works the other way round too — if we have to bring a claim against you, we can only do it there.

If you are a consumer resident in another European Union country, you may bring a claim before the courts of your own country, and we may only bring one there. Any more favourable protections under the law of your country still apply.

If instead you buy as a professional or a business, disputes are decided by the courts of Rome only.

We may update these Terms. If a change affects you significantly we email you at least 30 days beforehand, and within those 30 days you may cancel at no cost if you do not accept it.

For corrections that do not change your rights — typos, references, clarifications — we simply update the date at the top. The version that governs your contract is the one we sent you with the order confirmation, together with any updates notified as above.

For any question: info@immaginia.com.

Immaginia is a service of Web Agency S.r.l.s. (a simplified Italian limited liability company) with a single shareholder, registered office at Via Roberto Lepetit 19, 00155 Rome, Italy. VAT and Tax Code 16018121000. Registered with the Rome Companies Register, REA RM-1629213. Share capital 1,000.00 €, fully paid up. Electronic invoicing recipient code (SDI): M5UXCR1.